FAQ

Where are you located?

Downtown Salt Lake City
65 West 100 South, Salt Lake City, 84101

Do you ship outside of Salt Lake City, UT?

Yes - we process and ship orders worldwide to over 200 countries, Let us know where you're at and we'll get shipping figured out.

How long will it take for my order to arrive?

Most orders are prepared for shipping within one (1)  business day after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  Domestic U.S. Customers typically receive their purchases within 1-3 business days.  International customers usually receive their purchases within 7-10 business days. 

Why was my order canceled?

There are several reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

What happens if my package is returned to TopShelf SLC?

If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee.  For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier. 

What is your return policy?

We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors.  These consignors are paid out shortly after their item(s) sell. Because of this, we are firm on our return policy.

Are all the items you sell authentic?

TopShelf SLC sells only 100% authentic product.  We do not accept fakes or counterfeits.  We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

We DO NOT account for box damage when buying or selling shoes. To us box damage happens naturally and is generally out of anyones control, if this is a factor in purchasing a pair of shoes please check with us for box condition.

When will you get more of an item that is sold out?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

If an item says “USED” is it the same as in the picture?

No, The picture on the website for worn items are not of the actual shoe, but a stock image of a dead stock pair.  Worn items are priced according to their condition.  If you would like to request pictures of the actual worn pair for sale, you may send a request to topshelfslc@gmail.com.  Include the name, size, and price of the item.

Do you accept trades or size swaps?

A good amount of our inventory is on consignment, and we pay consignors shortly after items leave our store.  Trades would have to be to be in heavy favor of the store, and we want you to get the most for your shoes.  Because of this, we rarely do trades but come in or message us to see if we can figure something out.

Does TopShelf SLC buy shoes outright?

Yes We do buy for shoes for a reasonable negotiated price, message us what you have and we can figure out the best way to get you cashed out.

Who sets the prices?

Prices are negotiated based on what the shoes sell for at market value.  We agree on a price with our consignors.  We price items to move quickly.

What is Consignment?

Consignment is our process to sell shoes for you. At anytime you can setup a consignment portal under our consignment tab and input your inventory, once your inventory is submitted bring it down for us to intake and approve. When the item sells you will be paid out the following Tuesday minus our consignment fee  ($20 or 15%, whichever is greater.) This means if you consign a $400 shoe we would pay you $340 when it sells and take the $60 as our consignment fee. If you consign an item below $130 the consignment fee would be $20 as it's the minimum consignment fee. 

When will I get paid for my consignment?

We issue payments by check weekly in your name as your items sell.   (So you don’t have to wait for an entire lot or parcel of shoes to sell to get paid if you consign multiple units).

Payments are sent every Tuesday.  These payments will be for the prior weeks' sales Wednesday thru Monday.

Do I have to pay sales tax?

Even if you are purchasing online you are still subject to sales tax.  You pay the list price for the item, plus tax and shipping.  If you are an international customer, you may be subject to additional fees, such as customs and duties, when your item arrives in your country.  These fees are typically determined by your country’s receiving agencies.

I couldn’t find an answer to my question.  How should I contact TopShelf SLC?

Call or Text Us at (559)288-6838
Instagram us @topshelf_slc
You may also send emails to topshelfslc@gmail.com